Triniq Ticketing Support

Getting Started 7

• Getting started with the Triniq admin area
• How do I log in and out to manage my events and ticketing?
• How do I change my password?
• What does each area mean?
• What is the home admin dashboard and how do I use it?

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Events 6

• Creating & managing Events
• How do I view all of my events?
• How do I create a new event?
• How do I edit an exisiting event?
• How can I get my event displaying on the home page of Triniq?

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Ticket Tiers 9

• Setting up your event's ticketing
• How do I price my tickets correctly?
• How do I create a Ticket Tier?
• How do I edit a Ticket Tier?
• How do I custom design my eticket template?

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Ticketing & Bookings 6

• Managing Ticketing & Bookings
• How do I resend a lost ticket?
• Where can I see my current bookings?
• How do I change the name on a ticket and resend it?
• How do I refund a customer?

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Ambassadors 8

• Why should I use the Ambassadors module and how do I get this happening?
• How do I create an Ambassador account?
• How do I create a ticket that only Ambassadors can sell?
• How do I allocate tickets for an ambassador to sell?
• What do I do if I need to change the price of ambassador tickets?

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Reports 7

• Introduction to Reporting
• What is the Sales Transactions report?
• How do I edit a sales transaction?
• How do I export all of my customer data?
• How do I export event's doorlist?

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Users & Customers 6

• Managing Users
• How do I manage my profile details?
• How do I create a new user?
• How do I edit an existing customer?
• How do I set user and staff permissions?

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Settings 5

• Introduction to the settings area
• How do I edit my company details?
• How do I connect PayPal to my Triniq company account?
• How do I connect Stripe to my Triniq company account?
• How do I fix all other company account issues?

Marketing 8

• Marketing with Triniq Overview
• How do I customise the way my Triniq links display on Facebook?
• How do I best integrate Facebook with my Triniq account?
• How do I set up Facebook Conversion Tracking?
• How do I set up my Facebook Pixel for Facebook Ads?

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Purchasing Tickets 0

Ticket & Account Issues 5

• I've lost my ticket, how can I get it resent?
• Where can I change a name on my ticket?
• I need a refund of a ticket, how do I do this?
• I need to sell a ticket as I no longer need it, where best I can do this?
• Where can I ask a general question about an event?