Use the admin menu to navigate to Users > All Users.
Next, search for the desired user you need to change and click their corresponding link.
The next page that loads are the edit user page, there are a number of settings and fields you will have access to change.
General:
Username - The username used to log in, if empty the email is used.
Password - All passwords are encrypted, meaning if you want to see your password you'll need to reset it with a new one. You can reset the password by clicking the 'this form' link in the password area.
Personal Info:
First Name - Please ensure the first name is accurate.
Last Name - Please ensure the last name is accurate.
Email - This is the main email connected to your account and the same email that will be sent any tickets you purchase.
Permissions:
Is Active - This determines whether you have an activated or deactivated account. This should always be checked for the logins to work with Triniq.
Is Staff - For non-ambassador staff who need to access the Triniq admin.
Is Promoter - For ambassadors who need special ambassador access.
Groups - This determines the group of permissions that are applied to the account. Also known as Roles, User Roles, User Groups, etc.
Companies - If a staff or an ambassador then ensure the company that you need admin access to is selected. Customers won't need anything set for this field.
User Permissions - This can override certain permissions. It's recommended not to use this and to use our pre-saved user groups instead. If you need a custom group created then please contact our support.
Important Dates:
You do not need to edit this section, however, it's useful to know in certain circumstances.
Last Login - The last time the user account logged in either on frontend or admin area.
Date Joined - The date the user account was created in Triniq.
After you have edited the desired details or settings, click the save button to finalise.