In most cases, you will only need to create a user if you are creating staff access, ambassadors/ticket sellers or resolving unusual user requests.
Staff should never share user access, for best results give each of your staff a new account. There is no extra cost to create extra staff accounts with Triniq so please make use of it to your advantage!
Use the admin menu to navigate to Users > Create New User.
Once the create new user page loads, you need to review the first 4 fields.
Email - Enter the correct email for the new user.
Password - Create a secure password >> https://passwordsgenerator.net/
Password Confirmation - Repeat the password.
Companies - If the user is a staff member or an ambassador then ensure the company that you need admin access to is selected. Customers won't need anything set for this field.
Next step is to click 'Save and Continue Editing', the page will reload with the full edit user settings to use as per below:
General:
Username - The username used to log in, if empty the email is used.
Password - All passwords are encrypted, meaning if you want to see your password you'll need to reset it with a new one. You can reset the password by clicking the 'this form' link in the password area.
Personal Info:
First Name - Please ensure the first name is accurate.
Last Name - Please ensure the last name is accurate.
Email - This is the main email connected to your account and the same email that will be sent any tickets you purchase.
Permissions
Is Active - This determines whether you have an active or deactivate account. This should always be checked for your logins to work with Triniq.
Is Staff - For non-ambassador staff who need to access the Triniq admin.
Is Promoter - For ambassadors who need special ambassador access.
Groups - This determines the group of permissions that are applied to the account. Also known as Roles, User Roles, User Groups, etc.
Companies - If a staff or an ambassador then ensure the company that you need admin access to is selected. Customers won't need anything set for this field.
User Permissions - This can override certain permissions. It's recommended not to use this and to use our pre-saved user groups instead. If you need a custom group created then please contact our support.
Important Dates
You do not need to edit this section, however, it's useful to know in certain circumstances.
Last Login - The last time the user account logged in either on frontend or admin area.
Date Joined - The date the user account was created in Triniq.
After you have edited the desired details or settings, click the save button to finalise.