Triniq Ticketing Support

Before we start this help article, we strongly recommend that you only change the details on a ticket and resend them when you are speaking directly with the original ticket purchaser only. 

If you find yourself requiring to do a name change then there are a few steps regardless of whether the customer who purchased was via online or an ambassador.

For online customers;

1.  Use the admin menu to navigate to Events > Manage Tickets

2.  Use the search field to find the correct ticket for the name change. Click the correct ticket link once you've found the ticket you need to change.

3.  In the single ticket screen, change the correct names. Before you click save make sure you keep note of the Credit Transaction ID & User. Once all that has been edited & noted, then click the save button.

4.  Use the admin menu to navigate to Reports > Sales Transactions

5.  Use the Credit Transaction ID & User to find the sales transaction that belongs to the customer and click the correct customer sales transaction link.

6.  Untick 'Is ticket email sent' and hit the Save button.

7.  The Sales Transaction report page will load, find the sales transaction that belongs to the custom again and this time instead click the checkbox next to the correct user who needs their ticket resent.

8.  Once the correct customer is checked, use the dropdown at the bottom of the page to select 'Email tickets' and then click the Go button.

Note that the ticket will be resent to original purchaser's email that is connected to their user account, not the email that is written on the ticket.

For customers who purchased via ambassadors;

1.  Use the admin menu to navigate to Ambassadors > Ambassador Tickets

2.  Find the ambassador ticket that belongs to the customer and click their corresponding ticket link.

3.  Edit the name and email on the ticket.

4.  Uncheck 'Is email sent' and hit the save button.

5.  You'll return to the Ambassador Tickets page, find the ambassador ticket again, check the checkbox next to their ticket.

6.  Once the correct customer is checked, use the dropdown at the bottom of the page to select 'Email tickets' and then click the Go button.

Note that with Ambassador Tickets, if editing the name or details of the ticket or the ticket isn't already marked with the green tick as 'is email sent' then it's best to speak to the Ambassador who sold the customer the ticket before sending the ticket out in case money has not been sent by the customer yet.