Triniq Ticketing Support

To resend a lost ticket there are a few steps regardless whether the customer purchased via online or an ambassador.

For online customers;

1.  Use the admin menu to navigate to Reports > Sales Transactions

2.  Find the sales transaction that belongs to the customer and click the correct customer sales transaction link.

3.  Untick 'Is ticket email sent' and hit the Save button.

4.  The Sales Transaction report page will load, find the sales transaction that belongs to the custom again and this time instead click the checkbox next to the correct user who needs their ticket resent.

5.  Once the correct customer is checked, use the dropdown at the bottom of the page to select 'Email tickets' and then click the Go button.

Note that the ticket will be resent to original purchaser's email that is connected to their user account, not the email that is written on the ticket.

For customers who purchased via ambassadors;

1.  Use the admin menu to navigate to Ambassadors > Ambassador Tickets

2.  Find the ambassador ticket that belongs to the customer and click their corresponding ticket link.

3.  Uncheck 'Is email sent' and hit the save button.

4.  You'll return to the Ambassador Tickets page, find the ambassador ticket again, check the checkbox next to their ticket.

5.  Once the correct customer is checked, use the dropdown at the bottom of the page to select 'Email tickets' and then click the Go button.

Note that with Ambassador Tickets, if the ticket isn't already marked with the green tick as 'is email sent' then it's best to speak to the Ambassador who sold the customer the ticket before sending the ticket out in case money has not been sent by the customer yet.