Triniq Ticketing Support

Getting Started 5

• How do I log in and out of the admin area?
• How do I reset or change my password?
• What does each area of the admin do?
• How do I use the dashboard?
• What image sizes do I need for my event?

Events 14

• How do I create a new event?
• How do I edit an existing event?
• How do I make my event private or public?
• Can I delete an event?
• How do I copy an event to create a new one?

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Ticket Tiers 12

• How do I price my tickets?
• How do I create a ticket tier?
• How do I edit, reorder or remove a ticket tier?
• How do I design my own e-ticket?
• How do I mark a ticket tier as sold out?

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Ticketing & Bookings 7

• How do I resend tickets to a buyer?
• How do I change the name on a ticket?
• How do I refund or cancel a ticket?
• How do I move a ticket to a different tier, session or event?
• Do ticket holders get a reminder before my event?

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Reserved Seating 6

• How do I link seats, rows and GA areas to my ticket tiers?
• How do I build a seating layout for my venue?
• How do I change rows, seat numbers and sections in my layout?
• How does reserved seating work?
• How do I set up a reserved seating event?

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Scanning & Box Office 3

• How do I sell tickets at the door or over the phone?
• How do I check people in at the door?
• How do I see who has checked in?

Reports 4

• How do I use sales reports?
• How do I download my ticket and customer data?
• How do I get a guest list for the door?
• How do I see where my ticket buyers came from?

Marketing 7

• How do I control how my event link looks when shared?
• How do I see ticket sales from my Facebook and Instagram ads?
• How do I connect Meta (Facebook and Instagram) tracking?
• How do I target past buyers and page visitors with ads?
• How do I export my customers for Mailchimp or other email tools?

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Settings 5

• How do I update my company details?
• How do I connect Stripe so I get paid?
• Where do I find invoices for my platform fees?
• What can I connect in Integrations?
• How do I add team members and set their permissions?

Help & Support 1

• How do I get help from the support team?

Buying Tickets 8

• Can I pay with Afterpay or Zip?
• Can I pay with Apple Pay or Google Pay?
• How do I buy tickets?
• How do I choose my seats?
• How can I pay, and what fees will I see?

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My Tickets 5

• Where are my tickets and how do I download them?
• How do I change the name on my ticket?
• I bought the wrong ticket or want to upgrade
• How do I use my ticket at the event?
• I entered the wrong email or name when I bought my tickets

Ticket Resale 3

• Someone is selling me a ticket. How do I avoid being scammed?
• How do I buy a resale ticket?
• How do I sell or transfer my ticket?

Refunds & Cancellations 3

• What happens if my event is cancelled or postponed?
• When will I get my refund or resale money?
• Can I get a refund on my ticket?

Account 2

• How do I log in or reset my password?
• How do I update my details, change my email or delete my account?

Help 3

• Can I use my Companion Card or get accessible tickets?
• How do I contact support about my tickets?
• Who do I ask about the event itself?