In all refund requests, the event organiser has the full and final decision to approve or reject a refund. This is because the company that owns the payment gateway account that processes your money is the decision maker on all refund matters.
Usually for most events, organisers request that customers resell their tickets using Tixel or by changing names on the ticket at Triniq.
Majority of refund requests are denied by the event organiser as per the terms on the ticket and the terms of sale which you purchased. You can see the terms here at https://triniq.com/terms
In saying this, all event organisers are different and have varying flexibility on the topic of refunds. If you wish to submit a refund request then please contact the event organiser directly.