My Tickets
Help articles to fix ticket and account issues
Your tickets are emailed to you straight after you buy, and they're always in My Tickets when you log in with the email you used at checkout.
Download...
Mon, 26 Oct, 2026 at 3:14 AM
You can change the name on your ticket yourself in My Tickets. A small fee applies, and you'll get a new ticket in the new name.
Change the name
G...
Tue, 3 Nov, 2026 at 4:44 PM
Submit a support request as soon as you notice, and don't use the ticket. We'll check your order with the organiser, who decides whether to swap or ...
Mon, 26 Oct, 2026 at 3:14 AM
Show your ticket on your phone or printed out at the entry. Staff scan the code on it, and each ticket can only be scanned once.
Before you go
Downloa...
Mon, 26 Oct, 2026 at 3:14 AM
Submit a support request and we'll fix a wrong email or a spelling mistake in a name for free, then resend your tickets. To put the ticket in a differen...
Mon, 26 Oct, 2026 at 3:14 AM