My Tickets

Help articles to fix ticket and account issues

Where are my tickets and how do I download them?
Your tickets are emailed to you straight after you buy, and they're always in My Tickets when you log in with the email you used at checkout. Download...
Mon, 26 Oct, 2026 at 3:14 AM
How do I change the name on my ticket?
You can change the name on your ticket yourself in My Tickets. A small fee applies, and you'll get a new ticket in the new name. Change the name G...
Tue, 3 Nov, 2026 at 4:44 PM
I bought the wrong ticket or want to upgrade
Submit a support request as soon as you notice, and don't use the ticket. We'll check your order with the organiser, who decides whether to swap or ...
Mon, 26 Oct, 2026 at 3:14 AM
How do I use my ticket at the event?
Show your ticket on your phone or printed out at the entry. Staff scan the code on it, and each ticket can only be scanned once. Before you go Downloa...
Mon, 26 Oct, 2026 at 3:14 AM
I entered the wrong email or name when I bought my tickets
Submit a support request and we'll fix a wrong email or a spelling mistake in a name for free, then resend your tickets. To put the ticket in a differen...
Mon, 26 Oct, 2026 at 3:14 AM