Submit a support request and our team will get back to you as soon as we can.
Before you get in touch
Many answers are already in this help centre. Search at https://support.triniq.com, or start with the most common topics:
- Getting started: What does each area of the admin do?
- Your login: How do I reset or change my password?
- Events: How do I create a new event?
- Ticket tiers: How do I create a ticket tier?
- Tickets and bookings: How do I resend tickets to a buyer? and How do I refund or cancel a ticket?
- Resale: How does ticket resale work for my event?
- Reserved seating: How does reserved seating work?
- Scanning and Box Office: How do I check people in at the door? and How do I sell tickets at the door or over the phone?
- Reports and data: How do I use sales reports? and How do I download my ticket and customer data?
- Marketing: How do I connect Meta (Facebook and Instagram) tracking? and How do I connect Google Analytics or Tag Manager?
- Settings and payments: How do I connect Stripe so I get paid? and Where do I find invoices for my platform fees?
When you contact us, include
- Your company name.
- The event name and date.
- The ticket number or buyer's email, if it's about a ticket.
- What you were trying to do and what happened instead.
The more detail you give, the faster we can help.
Notes
- Event day: if you have a dedicated account manager, contact them. Otherwise, submit a support request a few weeks before your event so we have time to plan with you.
- Your buyers: ticket holders can get help from our team about their tickets, payments and account through the support form in the help centre.
- Buyers asking about your event: questions about the event itself, such as start times or age limits, are best answered by you. Make sure your support email in Settings is up to date.
- Feature ideas: we love hearing them. Send them through the support form anytime.
Still stuck?
Submit a support request and we'll take it from there.