Most answers are already below. Check them first, then submit a support request if you still need help.
Before you ask
Most answers are already here:
- Can't find your tickets? See Where are my tickets and how do I download them?.
- Can't go any more? See How do I sell or transfer my ticket?.
- Need a different name on a ticket? See How do I change the name on my ticket?.
- Want a refund? See Can I get a refund on my ticket?.
- Want to sell your ticket safely? See How do I sell or transfer my ticket?.
- Someone is selling you a ticket? See Someone is selling me a ticket. How do I avoid being scammed? to buy it in your own name without getting scammed.
- Think you've been scammed? See Someone is selling me a ticket. How do I avoid being scammed?.
What we can help with
- Finding, downloading and resending your tickets
- A wrong email, or a typo in a name
- Name changes and resale
- Payment problems, and refunds the organiser has approved
- Your account
- Any other question about your tickets or our ticketing
What we can't help with
- Questions about the event itself, such as times, line-ups and entry rules. The organiser has those answers.
- Deciding refunds. That's always the organiser's decision.
- Tickets bought outside Triniq, such as on social media, other resale sites or by paying a seller directly. We can't check or guarantee those tickets.
- Coupon codes or discounts. These come from the organiser.
What to include
So we can find your order quickly, include:
- the event name and date
- the email you used to buy
- the name on the order
- what's happened and what you need
Don't include your card number, bank details or password. If we need anything else, we'll ask.
Questions about the event
Addresses, times, line-ups, camping, volunteering and the organiser's policies are answered by the organiser. See Who do I ask about the event itself?.
Still need help after reading all of the above?
Submit a support request for help with your tickets, payments or account. For questions about the event itself, contact the organiser.