Find the ticket under Tickets, choose View Order and click RESEND TICKETS. All the tickets in that order are emailed again.

Resend tickets

  1. Click Tickets in the left menu.
  2. Search for the buyer's name or email, or filter by event.
  3. Click Ticket actions on one of their tickets.
  4. Click View Order.
  5. Check the Email address. Correct it if it's wrong.
  6. Click RESEND TICKETS.

Notes

  • Ask the buyer to check their spam or junk folder first. That's where most "lost" tickets are.
  • If the email address was wrong, fix it in step 5 before resending.
  • Buyers can also find their tickets by logging in and opening MY TICKETS.

Still stuck?

Submit a support request.

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