Your tickets are emailed to you straight after you buy, and they're always in My Tickets when you log in with the email you used at checkout.

Download your tickets from My Tickets

  1. Go to https://triniq.com and log in with the email you used when you bought your tickets.
  2. Click the person icon at the top right, then MY TICKETS.
  3. Find your event and click TICKETS to show each ticket.
  4. Click DOWNLOAD next to the ticket you want.

Your ticket opens so you can save it to your phone or print it.

Can't see your event?

  • Older events: My Tickets shows recent and upcoming events only. Click SHOW ALL TICKETS to see the rest.
  • Wrong account: tickets are linked to the email used at checkout. If you have more than one email, log in with the other one.
  • Someone else bought them: the tickets are in the buyer's account. Ask them to download and send you your ticket, or to transfer it to you. See How do I sell or transfer my ticket?.
  • Bought as a guest? Sign up with the email you bought with, and your tickets will be there. See How do I log in or reset my password?.

Didn't get the email?

  1. Check your spam, junk and promotions folders.
  2. Search your inbox for Triniq or the event name.
  3. If it's still not there, download your tickets from My Tickets using the steps above.

If you think you typed your email wrong at checkout, see I entered the wrong email or name when I bought my tickets.

Notes

  • The confirmation email itself isn't your ticket. Use the ticket attached to it, or download it from My Tickets.
  • Each ticket has its own code and can only be scanned once. Don't share a screenshot of your ticket online.

Still stuck?

Submit a support request with your name, the event and the email you think you used.

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