Most accounts will not have all the necessary permissions to complete this task, if you are missing permissions for the final steps then please contact our support team.
It's essential that you keep good records of any tickets you cancel on your own because after the ticket is deleted, it's deleted permanently.
To void or cancel a ticket:
1. Start by using the Triniq admin menu to navigate to Events > Manage Tickets
2. Find the correct ticket(s) that you just cancelled and click the link for its details.
3. Take a screenshot of the ticket screen and save it safely. Ideally, you should also send the screen to our support team as well if you are doing this on your own.
4. Click the delete ticket button and confirm the deletion.
WARNING: Once you delete a ticket you will delete all data associated with that ticket, this data cannot be recovered. Use carefully at own risk.