This help article is for both managers and ambassadors alike who need to learn how to
1. Each ambassador uses their own logins and does not share them with each other. Once logged in at triniq.com/admin you will be on the dashboard.
2. Use the admin menu to find Ambassadors > Ambassador Tickets.
3. There should be blank tickets that have no details saved and a red cross under the is email sent column. If there are no blank tickets available then please contact your Ambassador account manager to discuss your ticket allocations
4. Click an empty ticket or ticket that has not been sent. You can tell which tickets have been sent by looking at the sent column in the far right column.
5. In the edit ticket screen, fill in all the details that are relevant to the ticket and hit save. The customer data First/Last Name and Email must be included for each ticket. We recommend you use the special notes field for internal notes relating to that ticket, no one can see those notes but ticketing admins and yourself, this helps keep track of what's happening with your ticket allocation.
6. Once happy with the ticket you can either click save to save the ticket as a draft unsent ticket or you can click the send ticket button in the top right to send the ticket right away.
Tip: If you have multiple draft unsent tickets, you can send them in bulk by checking the checkbox of each ticket ready to send from the main Ambassador Tickets page and then using the dropdown at the bottom to select send tickets and hit the go button. This is useful if you are still finalising your allocation of tickets.
IMPORTANT NOTE: Once a ticket is sent it becomes locked, you cannot edit the ticket except for the special notes field unless you name change the ticket. More on name changes below.
RE SENDING LOST TICKETS:
1. Use the admin menu to find Ambassadors > Ambassador Tickets and click on the ticket you wish to resend.
2. Once you have found the correct ticket to resend use the Resend Ticket button in the top right.
TO MAKE CHANGES TO EXISTING LOCKED TICKETS THAT HAVE ALREADY BEEN SENT (INCLUDING TICKET NAME CHANGES):
If one of your ambassador tickets require a name change then the person who has the ticket must come to you directly to manage the name change. They will be unable to use the same name changer that normal online tickets use because these tickets are directly allocated to you, therefore it is your responsibility to manage these tickets and gives you full control over your allocation at all times.
1. Use the admin menu to find Ambassadors > Ambassador Tickets and click on the ticket you wish to make changes to.
2. Once you are ready to make changes to the ticket click the Name Change button. You will be prompted to double check if you would like to change the ticket, click ok.
3. Next, the original ticket will be voided and a new blank ticket page will appear. You will then be able to add a new name & email to the ticket.
IMPORTANT NOTE: Once the name change button is clicked it voids the old ticket and will no longer allow entry to the event. The new ticket will replace the original ticket within your allocation. Use this carefully and communicate clearly to the ticket holders what is happening to avoid disappointment for the original ticket holder.
If a mistake is made then it must be resolved before the event starts. If you have any questions or need help fixing a ticketing issue then please contact support@triniq.com to avoid issues for your customers at the gate/door.
IMPORTANT NOTE: For Ambassadors who are using paid ambassador tickets please do not send tickets before you have the money.