Before voiding or cancelling any ambassador tickets you should definitely speak to the ticket seller or outlet wherever possible. Communication is key to ensuring ambassadors run smoothly.
Once you are satisfied that a ticket is being voided then first we recommend you take a note separately of any ticket names and codes you are voiding as after it's deleted it cannot be recovered.
1. Use the admin menu to navigate to Ambassadors > Ambassador Tickets
2. Find the ticket you would like to delete and click the link.
3. Once loaded take a screenshot and save it for your records.
4. Finally, click the delete button on the individual ticket page.
If you need to delete many tickets you can simply use the Ambassador Tickets screen to checkbox each ticket that you would like to delete and then use the dropdown menu to select delete tickets, followed by the go button. Please be very careful when using bulk delete tools though as it's at your own risk.
WARNING: This process cannot be undone, once you delete the ticket is deleted permanently so please keep record of anything you delete.